Your AI-powered triage takes as little as 5 minutes to configure. Start for free.
When an agent’s support in resolving a ticket is needed, our AI uses historical knowledge, sentiment, and intent to automatically predict characteristics, properly prioritize, and route to the right team.
Our AI uses natural language processing to predict CSAT and other support case characteristics by automatically detecting and labeling sentiment on every case.
Forethought instantly tags support cases, prioritizes critical ones, and then routes to the right team based on sentiment, intent, and language.
Our AI has a 90%+ accuracy rate when it comes to deflecting and eliminating spam and repetitive tickets. Your agents can get back to delighting customers.
With Triage Quickstart, you can deploy pre-built classifiers for common customer concerns, so you can get up and running fast—no building from scratch.