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Improve agent response time with AI-powered triage.

Predict, prioritize, and triage tickets with intelligent process automation.

  • Smart routing that uses your data to accurately connect with the best help.
  • Classifies urgency and spam with expert accuracy.
  • Comprehends sentence structure, meaning, synonyms, tone, and nuance.

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Forethought empowers your teams with efficient tools to engage and support customers throughout their journey, turning customers with questions into customers for life.

90% accuracy in ticket resolution with self-service
90% accuracy in eliminating spam
100+ languages supported
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Intelligent predictions.

Our AI uses natural language processing to predict CSAT and other support case characteristics by automatically detecting and labeling sentiment on every case.

Instant tagging and routing.

Forethought instantly tags support cases, prioritizes critical ones, and then routes to the right team based on sentiment, intent, and language.

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Spam detection.

Our AI has a 90%+ accuracy rate when it comes to deflecting and eliminating spam and repetitive tickets. Your agents can get back to delighting customers.

Pre-built classifiers. 

With Triage Quickstart, you can deploy pre-built classifiers for common customer concerns, so you can get up and running fast—no building from scratch.

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“Forethought was quite a bit more accurate than the homegrown triage bot we’d built, across the board, and we were pleasantly surprised that we’d get return data back in seconds rather than minutes.”
Thumbtack