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Guide: Why the Type of AI You Use Matters for Your Customer’s Experience

Not all AI technology is created equal. At Forethought, we know that the type of technology you use matters—especially when it comes to resolving customer support issues. 

In this guide, we break down the essentials of natural language processing (NLP) and natural language understanding (NLU) to give you all the information you need to make an informed decision before choosing an AI tool, bot, or technology. 

Get the guide now to learn:

  • The evolution and history of AI
  • How AI can help you understand customer intent
  • How Forethought’s AI works to deliver exceptional customer service

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"With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention — resulting in improved revenue."