Simple questions from customers deserve quick answers. Our AI automatically resolves simple, repetitive tickets, delivering convenience to customers and boosting CSAT. With Forethought Solve, wait times, tickets, and backlogs decrease.
For those with more complex questions or no time to self-serve, Forethought Triage ensures urgent issues get a human touch. AI uses historical knowledge to predict, understand sentiment and intent, and send the ticket to the right team.
Your teams hold critical information. Forethought Assist allows your support agents to tap into that, delivering relevant AI-powered information and suggestions from past tickets, knowledge bases, and time-saving shortcuts.
Our AI powers customer support in a deeper way and applies to multiple channels—chat, email, and web. From resolving common cases instantly through self-service to accurately tagging and routing customers to the right agents, the platform empowers agents, delights customers, and drives efficiency.
When customers have questions, your interaction matters. It can either disappoint or delight. Your agents need tools and knowledge to deliver the best experiences. Our platform does both. With powerful AI, resolutions are faster, agents are better prepared, and you gain insights from data to improve every customer interaction.
*A discovery call may be required prior to platform demonstration. Prior promotional recipients are not qualified to receive another gift card. Other exclusions may apply.